Microsoft Exchange Hosting
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Top 10 reasons why ADTI is the Smart Choice.
A customer looking for a hosted Microsoft Exchange solution is faced with the difficult choice of choosing the right provider. What do you look for? Experience, security practices, technical talents… A wrong choice can be a painful and costly that can cost organizations of dollars and time. While we can't chooser the right exchange hosting provider for you, we can, however, tell you how we have won the trust of thousands of email users.
1. Solid Infrastructure
American Data Technology, Inc (ADTI) maintains an extensive clustered server’s solutions backup solution with RAID redundant storage systems for the mailboxes, and an external secondary "MX" store-and-forward backup in addition to the clustered solution.
Benefit: This provides 99.99% SLA on servers to our Exchange server hosting clients.
2. Powerful Internet connections
Coming into the data center, we have triple redundant OC3 and OC12 connections from independent providers (UUNet, Time Warner, Digex/UUNet). Each provider's OC3/OC12 connection comes in over a separate fiber connection and a different entry point into the building. From there, the connections go into a dual redundant mesh of Cisco routers and switches so that there is no single point of failure for any connection, cable, router or switch. The routers operate BGP 4 so that the connection to the Internet is maintained independently and transparently over the best available path over the three providers.
Benefit: This provides 99.999% SLA on network to our Exchange server hosting clients.
3. Reliable Storage
ADTI has dedicated SAN devices, each of about 1 Terabyte or more, which is solely for the use of Customers' backups. We also have additional expansion capability for SAN storage of up to 4 Terabytes per SAN.
Benefit: This provides continuity to our exchange server hosting clients.
4. Licensed Microsoft Partner
ADTI has long standing partnership with Microsoft has signed Service Provider Licensing Agreement.
Benefit: This provides confidence to our exchange server hosting clients that they are dealing with a reputable Exchange hosting provider.
5. Stand by Power
Power from the mains grid enters the data center via suitably sized power conditioning devices so that all AC and DC power going to the cabinets in the data center is clean and steady within 0.5% (one half of one percent) of tolerance with absolutely no spikes or brownouts.
Benefit: This provides continuity to our exchange server hosting clients
6. Support: Administrative Tools
This tool has two levels: Administrator, and User. Users can change their individual preferences, display names, enable or disable email forwarding, etc. In addition to all the features they can configure directly via their Outlook 2003. Administrators can perform additional functions such as adding, deleting or editing existing users, global contacts, change or apply permissions to public folders and sub folders, mailbox size limits, etc. Many of these changes are effective immediately, while others may require intervention by ADTI support personnel as part of this support contract (i.e. at no additional charge), such as archiving or restoring a mailbox from backup, adding additional "domain aliases", etc. This administrative tool will be password protected .
Benefit: This provides efficient email management to our exchange server hosting clients.
7. Support: Technical Support
Our technical support is available 24x7x365 via toll free number 800.525.0031 for clients in USA and Canada. All other clients can call 919.544.4101.
Benefit: This provides peace of mind to our exchange server hosting clients.
8. Extensive Back up Protocol
In our data center, all servers and their data are fully backed up once a week, and differential backups are performed daily. Email data is backed up daily but is not retained once the customer has downloaded and deleted the mailbox contents, as the sheer volume of such data would amount to terabytes per week.
Domain data is backed up with the servers. Because of the nature of our web hosting infrastructure, each of our dedicated servers is on its own private domain and remains (and must remain) isolated from all other servers. This isolation is maintained in the backups.
Benefit: This provides peace of mind to our exchange server hosting clients.
9. Reliable Restore Protocol
When needed, restore operations are performed manually by running the appropriate restore utilities manually, depending on whether it is a UNIX or Windows backup. Usually, restore operations can be performed immediately.
Benefit: This provides continuity of operations to our exchange server hosting clients
10. Location
Each of the two data center spaces has its own NOC, and each NOC is an integral part of the data center space. The two data center spaces are about 10 miles apart. The data centers are strategically located in Research Triangle Park, North Carolina, recognized as a technology hub in the United States.
Benefit: This provides optimal environment for hosted exchange environment to our exchange server hosting clients.
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